Job Summary
We are seeking a high-caliber Property Management team coordinator to lead operations
across multiple agencies during a period of significant growth. You will be responsible for
managing up to 3 different agencies, up to a team size of 10 property managers, ensuring the
highest standards of service whilst driving a culture of continuous operational improvement.
Working closely with the London central team and branch managers, you will play a pivotal role
in facilitating change management and business transformation. Your mission is to help build
and execute our vision of excellence for property management in the UK.
Your Day-to-Day
Operational Leadership
● Serve as the primary escalation point for complex property management issues.
● Consistently maintain a high level of service across the 4 key areas of our property
management (maintenance, compliance, move-outs, inspections).
● Ensure seamless business continuity through data driven capacity planning and staff
coverage.
● Be a resilient stakeholder amongst branch managers, our central team and property
managers.
● Strive to improve the viability of increasing portfolio sizes for property managers without
sacrificing quality of service and team health.
● Ensure properties under management remain 100% compliant.
Team Management
● Manage a team of up to 10 Property Managers.
● Ensure all Property Managers are performing at a consistent level.
● Maximise staff retention and maintain morale during significant change.
● Provide ongoing training, support and performance management.
● Ensure seamless operations via robust staffing coverage.
Process Transformation & Change Management
● Ensure 100% new technology / system adoption across the team.
● Create training materials and champion adoption of new tools
● Review operational metrics and apply actionable insights to eliminate bottlenecks and
drive continuous process improvement.
What We're Looking For
Essential:
● 3-5+ years UK residential lettings team management (Property Management focus)
● Strong UK lettings regulations knowledge
● Team management experience (at least 2-3 direct reports)
● Comfortable with technology adoption
● Comfort with ambiguity and rapid change
● Highly resilient
Would be a plus:
● Tech-enabled environment experience
● Experience with implementing new CRMs or handling post-acquisition integration