About the Role
We're seeking an experienced Head of Property Management to lead and develop a team of 7 across a property management operation covering a wide area of the South West.

This is a hands-on leadership role where people management is at the heart of what you do. You'll be responsible for the day-to-day running of the department, delivering first-class customer service, and driving revenue growth and retention across the portfolio.

If you're passionate about developing people, thrive in a fast-paced environment, and have the leadership skills to inspire and motivate a team, this could be your next move.

What We Offer

• Competitive salary of £40,000 per annum
• Monday to Friday working hours (8:30am – 5:30pm)
• 22 days annual leave plus bank holidays
• Propertymark ARLA qualification support and membership
• Opportunity to lead and shape a property management department
• Supportive and professional working environment

Key Responsibilities

• Overall responsibility for the day-to-day running of the property management department
• Lead, manage, and develop a team of 7, ensuring they maintain high standards at all times
• Support, coach, and train your team to deliver exceptional service
• Conduct regular one-to-ones with all staff members to support their development
• Monitor processes across the department and implement improvements where required
• Manage staff workloads, including taking on larger maintenance cases and difficult move-outs
• Handle customer complaints professionally and effectively
• Ensure compliance with company standards and current lettings legislation
• Recruit new staff members as the team grows
• Liaise with the social media team to maximise brand promotion to potential landlords
• Provide management reporting and strategic insights
• Implement and train the team on new legislative requirements
• Drive revenue growth and retention across the department
• Build and maintain strong relationships with landlords and tenants

Essential Skills & Experience

• Minimum 5 years' experience within the lettings industry, specifically in property management
• Minimum 2 years' management experience, preferably in the lettings/property management sector
• Proven experience managing rental properties in a busy, high-volume branch environment
• Strong track record of building, leading, and developing successful teams
• People management must be your passion – you genuinely enjoy coaching and developing others
• Excellent analytical skills with the ability to communicate effectively with landlords and tenants at all levels
• Outstanding written and verbal communication skills
• Exceptional organisational skills and attention to detail
• Driven with a real desire to succeed and achieve targets
• Proven ability to demonstrate initiative and self-motivation
• Proven leader with excellent problem-solving capability
• Professional, polished, and well-presented
• Genuine interest in property and people
• Thrives in an extremely fast-paced, high-volume workload environment
• Ability to maintain a challenging workload and manage time effectively
• Strong desire to keep abreast of and adhere to the latest lettings legislation

Qualifications
Essential:

• GCSE Maths & English grade C or above (or equivalent)

Desirable:

• Propertymark ARLA Level 3 qualification or equivalent
• A-Level or equivalent qualifications

About You
You're an experienced property management professional who genuinely loves leading and developing people. You're not just a manager – you're a coach, a motivator, and a problem-solver who thrives on helping your team succeed.
You're comfortable juggling multiple priorities in a fast-paced environment, and you have the commercial awareness to drive revenue while maintaining exceptional service standards. You stay on top of legislation, embrace change, and lead by example.
Ready to Lead?
This is an excellent opportunity to take on a senior leadership role with genuine responsibility and the chance to make a real impact on a growing property management department.
If you're ready to step up and lead a team to success, we'd love to hear from you.
  
Please contact Harry Sharpin on 07720973706 or on harry.sharpin@raynerpersonnel.com
  
INDHS