About this role​
As Head of People and Culture, you will lead our small and busy team responsible for bringing our People strategy to life and building our clients reputation as a great place to work. You will partner our leadership team, offering them expert advice and coaching that accelerates their team's growth.​
You will provide an escalation route and day to day support to the Talent Lead and People Experience Co-ordinator to ensure high levels of performance and customer service across the team.​​
You will need the professional HR credentials to execute across the breadth of the function, but, crucially, you will bring a positive and proactive mindset where you spot the opportunities to create value and build a strong People operating system.
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People leadership​

• Own the delivery of our people foundations, establishing the People team as an expert, proactive function.
• Raise the bar in People operations, leading to improved manager confidence and capability, high quality hiring decisions and organisational performance.
• Working in partnership with our Marketing team, shape and sustain our employer brand, ensuring we attract and retain top talent.
• Be a trusted partner to leaders, providing coaching, data driven insights and clear recommendations.

Employee experience and culture

• Strengthen our employee listening channels and embed clear feedback loops along with meaningful recognition initiatives.
• Lead our approach across the full employment lifecycle including talent and skills planning, recruitment and onboarding, growth and development and offboarding.
• Design and implement initiatives to embed our values into our day to day rhythm and key moments of the employee lifecycle.
• Design initiatives that strengthen engagement and improve internal communications.

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Performance enablement

• Working with the Leadership team and Talent Lead, implement a skills framework and career and progression pathways that is future focused and designed to meet the needs of the business as it grows.
• Implement and maintain a performance framework that provides a structured cadence for both formal and informal feedback and is designed to enable the personal and professional growth of our team.
• Build manager capability through targeted training, providing learning materials in different formats to meet a variety of needs.

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People operations

• Drive experimentation with AI within the People team and across the business to improve efficiency and experience, from onboarding and performance discussions to routine employee queries.
• Work with our People systems, identifying opportunities to optimise the tech stack and automate processes where appropriate.
• Oversee all areas of People Operations including, but not limited to, contracts and onboarding, policies, benefits and compliance, ensuring everything is managed effectively and aligned with employment law.

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Talent attraction

• Lead the Talent Lead and Talent Acquisition Partner to shape hiring plans, build structured, candidate focused recruitment processes and build interview capability across the business.
• Own the onboarding experience end-to-end to ensure every new joiner has a clear, high quality, individualised and supportive experience from the moment they accept an offer through to the end of their probation.

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About you​

• Proven People leadership experience in a fast growing technology business.
• CIPD Level 5 or equivalent level of experience.
• Expert levels of prioritisation, you keep day to day operations running smoothly without it affecting momentum towards executing strategic plans.
• Thinks commercially and understands how effective people foundations enable business growth.
• Experience of delivering simple, scalable solutions that stick.
• Trusted by leaders as a thought partner and can coach with confidence.
• Strong understanding of People operations in small but scaling teams.
• Operates with a practical and low ego, collaborative style, building trusted relationships across all levels of an organisation.
• Experienced delivering initiatives across the full employee lifecycle with depth of interest in engagement and performance.
• An exceptional problem solver with a bias for action.
• Experienced using data to inform plans and improvement activity.
• You adopt a growth mindset and keep up to date with innovative People practices and are comfortable experimenting with new ideas.
• Have a proven ability to successfully navigate fast changing environments.

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What success will look like in a year's time

• Our eNPS is improving quarter on quarter
• We have reliably hit milestones on our People plan
• We consistently achieve >80% response rate to pulse surveys
• 100% of our managers have successfully completed our development programme and feedback is positive from the manager community and their teams
• We have an established set of People and Culture metrics and use the data to inform our plans