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Head of Property Management and Tenancy Services
- Posted 10 October 2025
- LocationEast London
- Job type Permanent
- Discipline Lettings & Property Management
- Reference821822
Job description
INDSS
Head of Property Management and Tenancy Services
Salary: Competitive + Car Allowance
Location: City of London
Employment Type: Permanent | Full-Time
An exciting opportunity has arisen to join an established, high-performing property company in the City of London as Head of Property Management and Tenancy Services. This is a senior leadership position, ideal for an experienced manager looking to drive operational excellence, lead a talented team, and deliver an exceptional service experience for both landlords and tenants.
About the Role
You will oversee a team of 10-12 property management and tenancy progression professionals, ensuring consistent, high-quality service across all areas. The role requires a proactive and inspiring leader who can motivate their team, maintain compliance standards, and champion continuous improvement within a busy lettings environment.
Key Responsibilities
Contact: If you are interested in this role, click apply or contact Samantha Sykes at Rayner Personnel. Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Head of Property Management and Tenancy Services
Salary: Competitive + Car Allowance
Location: City of London
Employment Type: Permanent | Full-Time
An exciting opportunity has arisen to join an established, high-performing property company in the City of London as Head of Property Management and Tenancy Services. This is a senior leadership position, ideal for an experienced manager looking to drive operational excellence, lead a talented team, and deliver an exceptional service experience for both landlords and tenants.
About the Role
You will oversee a team of 10-12 property management and tenancy progression professionals, ensuring consistent, high-quality service across all areas. The role requires a proactive and inspiring leader who can motivate their team, maintain compliance standards, and champion continuous improvement within a busy lettings environment.
Key Responsibilities
- Lead, coach, and motivate the Property Management and Tenancy Services team.
- Ensure excellent service delivery and client satisfaction at all times.
- Oversee compliance, audits, and adherence to regulations and internal standards.
- Handle client escalations and resolve issues promptly and professionally.
- Monitor performance metrics (KPIs and SLAs) and drive consistent improvement.
- Develop and maintain strong relationships with landlords, tenants, and contractors.
- Support training, mentoring, and professional development across the team.
- Collaborate with lettings management to streamline processes and enhance results.
- Proven experience leading a property management or lettings operations team.
- Strong understanding of tenancy progression and property management legislation.
- Excellent communication, coaching, and organisational skills.
- Confident decision-maker with a proactive, solutions-focused approach.
- NFoPP Level 3 Technical Award (or equivalent qualification).
- IT proficient (Word, Excel, PowerPoint).
- Minimum A-level education or equivalent.
- Competitive salary + car allowance + discretionary bonus.
- 30 days annual leave (plus public holidays, with the option to buy more).
- Private medical cover and wellbeing benefits.
- Pension, life assurance (8x salary), and income protection.
- Gym discounts, volunteering days, retail perks, and more.
- Inclusive, collaborative culture within a respected and growing property brand.
Contact: If you are interested in this role, click apply or contact Samantha Sykes at Rayner Personnel. Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
