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Customer Success Manager
- Posted 18 November 2025
- LocationBattersea
- Job type Permanent
- Discipline B2B Specialist Sales
- Reference868642
Job description
Customer Success Manager
£37,000 base + OTE £47,000
Full-Time | Permanent | London | Hybrid (3 office / 2 WFH)
We're recruiting for a high-growth, market-leading property data and network platform, seeking an experienced Customer Success Manager to join their dynamic Sales & Account Management team.
This is a relationship-driven role focused on subscriber satisfaction, engagement and long-term retention. You'll manage the full client journey—from onboarding and training to renewals, account development and community events—ensuring every user sees clear value and remains fully engaged with the platform.
Key Responsibilities
What We're Looking For
A proactive, people-focused professional with experience in customer success, account management or client services—ideally within central London property or a B2B subscription environment. You'll be confident presenting, highly organised, and able to manage a varied workload while delivering an exceptional customer experience. Strong communication skills and CRM experience (preferably HubSpot) are essential. A background in estate agency or property is highly desirable.
What's on Offer
Contact Details: If you are interested in this role as a CUSTOMER SUCCESS MANAGER please send your CV to morne.ackerman@raynerpersonnel.com or call me on 07510130646 .
Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
£37,000 base + OTE £47,000
Full-Time | Permanent | London | Hybrid (3 office / 2 WFH)
We're recruiting for a high-growth, market-leading property data and network platform, seeking an experienced Customer Success Manager to join their dynamic Sales & Account Management team.
This is a relationship-driven role focused on subscriber satisfaction, engagement and long-term retention. You'll manage the full client journey—from onboarding and training to renewals, account development and community events—ensuring every user sees clear value and remains fully engaged with the platform.
Key Responsibilities
- Deliver tailored training and onboarding sessions (in person and remotely)
- Build strong relationships across an established subscriber base
- Monitor usage, identify at-risk accounts and implement retention strategies
- Manage renewals and drive high contract-renewal rates
- Support and coordinate member events and engagement initiatives
- Act as a key point of contact, resolving queries and gathering feedback
- Collaborate with Sales and Marketing to align communication and outreach
- Consistently meet retention KPIs and contribute to revenue growth
What We're Looking For
A proactive, people-focused professional with experience in customer success, account management or client services—ideally within central London property or a B2B subscription environment. You'll be confident presenting, highly organised, and able to manage a varied workload while delivering an exceptional customer experience. Strong communication skills and CRM experience (preferably HubSpot) are essential. A background in estate agency or property is highly desirable.
What's on Offer
- Competitive salary, commission and team bonus
- Hybrid working in a modern London office
- Company car
- Mobile phone allowance
- Generous annual leave and pension scheme
- Medical health insurance
- Cycle scheme
- Ongoing training and development
- Supportive, inclusive culture with regular team socials
Contact Details: If you are interested in this role as a CUSTOMER SUCCESS MANAGER please send your CV to morne.ackerman@raynerpersonnel.com or call me on 07510130646 .
Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
