Back to jobs
Customer Success Engineer
- Posted 24 October 2025
- LocationOther Locations
- Discipline B2B Specialist Sales
- Reference761495
Job description
Customer Success Engineer
Location: Remote
Salary: £50,000 – £60,000
Ready to help transform one of the world’s slowest-moving industries with cutting-edge AI?
This is an AI-first PropTech on a mission to reinvent how the industry works.
Now we’re looking for our first-ever Customer Success Engineer - a technically sharp, problem-solving powerhouse who loves getting hands-on with APIs, data, and integrations.
This is your chance to own customer onboarding end-to-end, work directly with our CTO, and build the foundations for how we scale technical success across enterprise clients.
What You’ll Be Doing
Customer Onboarding & Integrations
You’re a technical problem solver who thrives on ownership, variety, and pace. You don’t wait for someone else to fix it - you figure it out, build it, and make it better.
You’ll Bring:
Why You’ll Love It Here
If you love turning complex challenges into elegant solutions, you’ll thrive here.
Please Note: Rayner Personnel – Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Location: Remote
Salary: £50,000 – £60,000
Ready to help transform one of the world’s slowest-moving industries with cutting-edge AI?
This is an AI-first PropTech on a mission to reinvent how the industry works.
Now we’re looking for our first-ever Customer Success Engineer - a technically sharp, problem-solving powerhouse who loves getting hands-on with APIs, data, and integrations.
This is your chance to own customer onboarding end-to-end, work directly with our CTO, and build the foundations for how we scale technical success across enterprise clients.
What You’ll Be Doing
Customer Onboarding & Integrations
- Lead technical onboarding from sales handoff to go-live.
- Integrate customer systems using APIs, SQL, and no-code tools like Zapier, Make, Airtable, or Retool.
- Handle data imports, mapping, validation, and troubleshooting legacy integrations.
- Use SQL to understand data flows and uncover insights that drive value.
- Work directly with our AI models to test, tweak, and optimise prompts.
- QA conversations to improve accuracy and outcomes.
- Learn the product inside out by refining real AI interactions.
- Partner with product, engineering, and design to refine the onboarding experience.
- Support presales conversations — helping shape what’s possible.
- Document processes to create a scalable, repeatable onboarding playbook.
You’re a technical problem solver who thrives on ownership, variety, and pace. You don’t wait for someone else to fix it - you figure it out, build it, and make it better.
You’ll Bring:
- Strong SQL skills for data analysis and troubleshooting.
- Hands-on experience with no-code tools (Zapier, Make, Airtable, Retool).
- Solid understanding of APIs and data integrations.
- Confidence discussing technical concepts with enterprise clients.
- A proactive, solution-first mindset — you remove blockers, not wait for them to clear.
- Experience in Solutions Engineering, Implementation, Customer Success Engineering, or a startup ops/founder’s associate role with a technical edge.
Why You’ll Love It Here
- Work directly with founders and the CTO on meaningful projects.
- Be part of an AI-native company shaping the future of property management.
- Develop your AI and prompt engineering expertise with dedicated time and budget.
- Enjoy full autonomy, flexibility, and radical ownership.
- Join a remote-first team with quarterly London offsites and a genuine focus on work-life balance.
If you love turning complex challenges into elegant solutions, you’ll thrive here.
Please Note: Rayner Personnel – Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
