Property Management - Team Coordinator
 
Basic - £40k plus bonuses & incentives
Location - Hull & Pontefract
Hybrid
 
Job Summary
 
We are seeking a high-calibre Property Management team coordinator to lead operations across multiple agencies during a period of significant growth. You will be responsible for managing up to 3 different agencies, up to a team size of 10 property managers, ensuring the highest standards of service whilst driving a culture of continuous operational improvement.
 
Working closely with the London central team and branch managers, you will play a pivotal role in facilitating change management and business transformation. The focus is to help build and execute the company's vision of excellence for property management in the UK.
  
 
Your Day-to-Day
 
Operational Leadership
 

• Serve as the primary escalation point for complex property management issues.
• Consistently maintain a high level of service across the 4 key areas of Dwelly property management (maintenance, compliance, move-outs, inspections).
• Ensure seamless business continuity through data driven capacity planning and staff coverage.
• Be a resilient stakeholder amongst branch managers, Dwelly central team and property managers.
• Strive to improve the viability of increasing portfolio sizes for property managers without sacrificing quality of service and team health.
• Ensure properties under management remain 100% compliant.

 
Team Management
 

• Manage a team of up to 10 Property Managers.
• Ensure all Property Managers are performing at a consistent level.
• Maximise staff retention and maintain morale during significant change. ● Provide ongoing training, support and performance management.
• Ensure seamless operations via robust staffing coverage.

 
Process Transformation & Change Management
 

• Ensure 100% new technology / system adoption across the team. ● Create training materials and champion adoption of new tools
• Review operational metrics and apply actionable insights to eliminate bottlenecks and drive continuous process improvement.

  
What We're Looking For
 
Essential:
 

• 3-5+ years UK residential lettings team management (Property Management focus) ● Strong UK lettings regulations knowledge
• Team management experience (at least 2-3 direct reports) ● Comfortable with technology adoption
• Comfort with ambiguity and rapid change ● Highly resilient

 
Would be a plus:
 

• Tech-enabled environment experience
• Experience with implementing new CRMs or handling post-acquisition integrations

 
To discuss further, please contact:
 
Shelley.davies@raynerpersonnel.com
07854 088048
INDSD