Job Title: Mortgage Administrator Location: REMOTE (with travel to the Bath office once per quarter for training days)
 
Salary: Starting at £25,000, rising to £26,000 after probation, with the potential to progress up to £28,500 through our rewarding career development programme, plus uncapped bonus and commission.

Candidate must have experience of whole of market mortgage administration for at least 2 years
 
Job Type: Full-time
Join our friendly and dynamic team, where we pride ourselves on being a leading mortgage broker with a stellar reputation and over 70 awards in the past six years. Our core mission is to provide exceptional customer service and unwavering support to our clients throughout their mortgage journey.
 
As a key member of our team, you'll play a vital role in assisting both clients and advisers, ensuring a seamless mortgage and protection process. With a focus on delivering exceptional service, maintaining strict compliance standards, consistently sticking to process, and offering additional services such as Will drafting and Financial Planning, we provide our clients with a holistic support package
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Embrace the flexibility of our hybrid working model, where you can work from the comfort of your own home while enjoying the option to visit our Bath office as little or as often as you prefer - with a minimum requirement of once a quarter. As a valued member of our team, you'll benefit from uncapped commission opportunities through will and wealth referrals, a performance monthly bonus scheme, and a clear progression pathway to support your ongoing development.
 
We're seeking a candidate who embodies qualities such as hard work, excellent time management, strong organisational skills, proactive attitude, self-reliance, and a collaborative spirit. Proven experience in working towards and achieving targets. If you're someone who consistently delivers outstanding results and is eager to join our friendly and hardworking team, we welcome you to apply and become part of our growing family.

Responsibilities:
 
· Engage with clients, lenders, solicitors & advisers, addressing queries, offering guidance on the mortgage process, and providing excellent customer service.
· Obtain necessary documentation and information for lenders, ensuring compliance and uploading documents to lender portals.
· Discuss additional services for wills and financial planning with clients, creating opportunities for uncapped commission.
· Problem solving skills - proactively liaising with BDMs & solicitors to resolve problems in a timely manner.
· Manage Mortgage & Protection administration from start to finish.
· Maintain a clean and reflective company pipeline.
· Demonstrate the ability to follow processes effectively.
· Consistently achieve and exceed targets, driving success for both yourself and the team.
 
Requirements:
· Work from home with a quarterly face-to-face training meeting with the team at the Bath office.
· Previous mortgage administration experience is required.
· Strong attention to detail and excellent organisational skills.
· Exceptional time management and phone manner.
· Ability to work under pressure and manage multiple priorities.
· Knowledge of mortgage processes and regulations.
· Proficiency in Microsoft Excel, Microsoft Teams, and lender portals.
· Great computer skills.
· Experience uploading documentation to lender portals.
· Exceptional customer service skills.
 
 
Benefits:
· Competitive salary with uncapped commission.
· Monday to Friday, 9-5 role.
· Closed for the Christmas period.
· Pension scheme.
 
If you are interested in applying for this role and meet the above requirements, please submit your CV and a covering letter. We look forward to hearing from you.