Operations Manager
Manchester
Basic £50,000
OTE £60k+

Are YOU from a Senior Management background in Estate Agency? Compliant & knowledgeable in the Sales & Lettings Sector?
Love to Mentor, Train and Develop Teams?

We are currently looking for a full time Operational Manager to join the UK's largest multi-brand Franchise company, in the North West region. 

If you are a candidate that has a strong background in Estate Agency and would welcome the opportunity to share your skills and knowledge to support business owners, this could be a great opportunity, in a forward thinking and ever expanding business.

 
Key Responsibilities:

• Arrange and attend branch visits min 3 per week.
• Identify training needs for branches in your region and inform Training department to improve ongoing standards and gain Branch accreditation.
• Conduct compliance and branch operations checks, issue reminders to ensure your region’s branches have all necessary regulatory certificates in place.
• Report any brand guideline concerns you may have about branches in your region.
• Monitor your region’s customer service performance, address any performance under 90% directly with said branch and mentor to improve.
• Monitor renewal dates due in time to provide reports as required in line with the renewal process for renewals due in your region.
• Attend Meet the Team meetings in person or virtually as required for new prospects looking to start within your region.
• Support new franchisees to ensure the pre- and post-opening process is effective alongside Franchise Launch Manager
• Report covering performance of their region: Total £ and market share v year ago, any major concerns or any major successes, progress of Lettings (in line with team target) growth, progress of FS sign ups (in line with team target) and number of branch visits.
• Build relationships - every branch in region to have had a monthly contact recorded on ZOHO.
• Carry out annual business reviews with min. quarterly progress follow up

 
Background/Experience

• A background of branch management
• franchising, business ownership or relationship management would be an advantage
• EXPERIENCE IN ESTATE AGENCY, SALES & LETTINGS IS ESSENTIAL
• Full UK Driving license

If you would like to learn more about this amazing opportunity please contact,
shelley.davies@raynerpersonnel.com
07854 088048