Account Manager
Mat cover 12-month contract
Northamptonshire
Remote
Account Management
Basic £27,500 - £30,000
OTE 37k
 
 
 
My client, The Guild of Property Professionals is the UK’s leading network of independent Estate Agents, are now looking for an Account Manager, to cover a 12month contract. With around 800 members they sell and let more homes than any other chain.

​The Guild has been established for over 30 years and is recognised within the sector as the leading support for entrepreneurs to run their business. They offer a multitude of exceptional services from Compliance to a Lead Generation tool.
Being a Guild member delivers savings, essential compliance/training, and revenue via the excellent UK referral system. 

Members can only join one agent per town, so The Guild is recognised as a kitemark of excellence. 

​Hybrid Working /Based from home, with the requirement to attend an office or specific locations as deemed appropriate by the business. 

​Duties and responsibilities:
​
Develop and manage long lasting, supportive, and trusting relationships with Members, including taking responsibility for the resolution of any issues that may arise.

• Develop and nurture The Guild brand key accounts as in Enhanced & Premium who are located all over UK.
• Responsible for ensuring maximum customer engagement, monitored via access to a Scorecards for members.
• Develop and network existing Guild Members in the designated Enhanced and Premium Region. including hosting a virtual meeting for each Member every other month.
• Manage The Guild Referral system and associated referrals in the designation Region(s) 
• Ensure that all Members have a clear understanding of product, services, and the pricing structure, and to deliver value added solutions against their business needs.
• Make use of instructional video tutorials to support Members with utilising the products and services available to them.
• Handle incoming new Member enquiries as initial point of contact and pass to appropriate Business Development Manager promptly.

​
Skills & Competencies

At least 3 years of B2B account management experience, with a visible record of success.

• Well-developed communication and interpersonal skills. • Good organisational skills, with a high attention to detail. • Strong analytical abilities. • Problem-solving skills and ability to take ownership of complex customer queries. • Ability to build and maintain positive relationships with external members and internal staff and departments.
• Proficiency with Office (Work, Excel, PowerPoint etc) and CRM databases

If you would loke to discuss the role further.
Please contact, Shelley Davies
Shelley.davies@raynerpersonnel.com
07854 088048