Part Time Customer Relationship Co-ordinator - Medway

Posted 20 March 2025
LocationRochester
Discipline Estate Agency
Reference687108

Job description

Part Time Customer Relationship Co-ordinator - Rochester Job description
We need motivated and driven salespeople to help secure appointments for our Mortgage Advisors within our estate agency offices and in our direct sales team. 
Start Date: ASAP 
Basic Salary: £21,500 plus £400 additional commission per month for the first 4months (pro rata)
On Target Earnings: £25,000 - £32,000 (pro rata)
Location: Rochester, Medway
Work Pattern: 4pm- 8pm Monday to Friday with Alternative Saturdays  
Benefits: 33 days paid Holiday (pro rata), Plus an extra day off for your birthday, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Paid entry for charitable events 
So, what do we do on a day-to-day basis?
  • Nurture our customers to provide a positive customer experience from start to finish
  • Contact and build great relationships with clients from varying warm leads
  • Book in quality appointments resulting in additional mortgage & protection business for the company
  • Meet and exceed targets relating to appointments and mortgage sign ups
  • Liaise with Mortgage Advisors to book customers in for general Mortgage reviews
  • Maintain a compliant service in line with the necessary authorities’ requirements
  • Keep customer records up to date using our computer software
  • Work as a team with all colleagues in Direct Sales to boost business 
What you will offer us:
  • Call Centre experience preferred but not essential
  • The ability to work on several IT systems at one time
  • Great telephone skills
  • Delivery of truly exceptional Customer Service
  • Strength in building trust and relationships
  • Fabulous organisation skills
  • A motivated, tenacious and energetic outlook
  • Target driven and always keen to do well
  • A hard working and focused work ethic
  • Some knowledge of the mortgage process (although not essential) 
If you like what you have read, apply now to avoid disappointment!