Customer Success Trainer

Posted 09 February 2024
Salary Basic £25,000 + Commission
Job type Permanent
Discipline B2B Specialist Sales
Contact NameShelley Davies

Job description

Customer Success Trainer
Basic - £25,000
Bonuses & Commissions

Derby – Midlands/Hybrid option after probation.

My Client, is part of The nurtur Group which is a diverse group of businesses brought together based on delivering maximum potential growth to Estate and Letting Agents, are looking for a Customer Success Trainer.

The company use unique, bespoke software and cleverly designed strategic marketing packages, to generate, and nurture leads for their clients to capitalise and expand their market share. 

​The opportunity

​We’re seeking a technical trainer to lead the delivery and execution of our sales and customer success onboarding and training programs. You will partner with sales, customer success, support, client communications and digital-design and others to ensure that your customers are equipped with the most effective go-to-market marketing strategy using our platform.  

​Your day-to-day will consist of various elements such as starting the day with a single new customer on their first ever training session, to then go on and lead an online seminar on a new feature for a selection of your customers and then finishing the day catching up on your admin and completing project work.  ​
You will work with a customer success manager and the trainers in your team to build and iterate our training packages for internal or external use.  

Responsibilities of a Customer Success Trainer
  • Manage the onboarding process for new accounts by both telephone and site visits throughout the UK.  
    To conduct both online & on-site training, from one-on-one sessions to large groups of delegates on every aspect of the system.  
  • To demonstrate ROI from the outset.  
  • To ensure new accounts are implemented and trained to a high standard to gain the most from  
  • Customer liaison and inputting information into the CRM database to track record of all correspondence and account changes.  
  • Upselling of other products to increase revenue.  
  • Make regular contact with clients via telephone calls, online meetings, and on-site visits.  
  • Assist in customers’ marketing communications where needed.  
  • Assist in dealing with queries and technical calls, logging tickets, and overseeing them through to completion.  
  • Building strong customer relationships with users and stakeholders.  
  • Always present the company and yourself in a professional manner to customers. Highlight and arrange testimonials and case studies from new customers.  
  About you
  • Project/Account management / client services / training experience.  
  • Experience of the property industry 
  • Strong interpersonal and communication skills.  
  • Excellent presentation skills.  
  • Ability to travel UK wide with possible overnight stays.  
  • A full UK driving licence.  
  • Good Microsoft Office and ideally CRM knowledge.  
  • A can-do attitude and will be highly self-motivated.  
  • The ability to see tasks through to completion.  
  • Good customer relationship building skills.  
  • Great organisational and multi-tasking skills.  
  • The ability to identify upselling opportunities of new features.  
  • Marketing experience would be desired.  

This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. It’s a great location with free on-site parking and plenty of local amenities.

Please contact,
07854 088048