Customer Success Trainer
B2B
Basic - £25,000
Bonuses & Commissions

Derby – Midlands/Hybrid option after probation.

My Client, is part of The nurtur Group which is a diverse group of businesses brought together based on delivering maximum potential growth to Estate and Letting Agents, are looking for a Customer Success Trainer.

The company use unique, bespoke software and cleverly designed strategic marketing packages, to generate, and nurture leads for their clients to capitalise and expand their market share. 

​The opportunity
​
​We’re seeking a technical trainer to lead the delivery and execution of our sales and customer success onboarding and training programs. You will partner with sales, customer success, support, client communications and digital-design and others to ensure that your customers are equipped with the most effective go-to-market marketing strategy using our platform.  

​Your day-to-day will consist of various elements such as starting the day with a single new customer on their first ever training session, to then go on and lead an online seminar on a new feature for a selection of your customers and then finishing the day catching up on your admin and completing project work.  ​
You will work with a customer success manager and the trainers in your team to build and iterate our training packages for internal or external use.  

​ Responsibilities of a Customer Success Trainer

• Manage the onboarding process for new accounts by both telephone and site visits throughout the UK.  
  To conduct both online & on-site training, from one-on-one sessions to large groups of delegates on every aspect of the BriefYourMarket.com system.  
• To demonstrate ROI from the outset.  
• To ensure new accounts are implemented and trained to a high standard to gain the most from BriefYourMarket.com.  
• Customer liaison and inputting information into the CRM database to track record of all correspondence and account changes.  
• Upselling of other BriefYourMarket.com products to increase revenue.  
• Make regular contact with clients via telephone calls, online meetings, and on-site visits.  
• Assist in customers’ marketing communications where needed.  
• Assist in dealing with queries and technical calls, logging tickets, and overseeing them through to completion.  
• Building strong customer relationships with users and stakeholders.  
• Always present the company and yourself in a professional manner to customers. Highlight and arrange testimonials and case studies from new customers.  

  About you​

• Project/Account management / client services / training experience.  
• Experience of the property industry 
• Strong interpersonal and communication skills.  
• Excellent presentation skills.  
• Ability to travel UK wide with possible overnight stays.  
• A full UK driving licence.  
• Good Microsoft Office and ideally CRM knowledge.  
• A can-do attitude and will be highly self-motivated.  
• The ability to see tasks through to completion.  
• Good customer relationship building skills.  
• Great organisational and multi-tasking skills.  
• The ability to identify upselling opportunities of new features.  
• Marketing experience would be desired.  

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This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. It’s a great location with free on-site parking and plenty of local amenities.

Please contact,
Shelley.davies@raynerpersonnel.com
07854 088048
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