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Customer Success Manager
- Posted 02 February 2026
- LocationOther Locations
- Job type Permanent
- Discipline B2B Specialist Sales
- Reference884226
Job description
Customer Success Manager
Location: Remote
Salary: £35,000 – £40,000
OTE: £5,000
A fast-scaling PropTech provider is investing heavily in customer experience - and this role sits right at the centre of that mission.
The business delivers inspection, operations, and compliance technology to residential and commercial property organisations across the UK and internationally. With a growing client base and strong product adoption, they’re now looking for a Customer Success Manager who knows how to turn onboarding into long-term value.
This is a hands-on, customer-facing role where you’ll own the journey from day one and help clients get maximum impact from the platform.
Why This Role Matters
Growth brings opportunity - but only if customers are successful.
As Customer Success Manager, you’ll play a critical role in turning new clients into long-term advocates. You’ll ensure onboarding is smooth, adoption is strong, and customers continue to see real-world value long after go-live.
You’ll also sit between sales, product, and technical teams, helping align expectations and feeding valuable customer insight back into the business.
What You’ll Be Doing
Customer Onboarding & Enablement
What They’re Looking For
Why You’ll Love It
Contact Details: If you are interested in this role please send your CV to fraser.edwardscleaves@raynerpersonnel.com or call me on 07771 90 50 40
Please Note: Rayner Personnel – Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Location: Remote
Salary: £35,000 – £40,000
OTE: £5,000
A fast-scaling PropTech provider is investing heavily in customer experience - and this role sits right at the centre of that mission.
The business delivers inspection, operations, and compliance technology to residential and commercial property organisations across the UK and internationally. With a growing client base and strong product adoption, they’re now looking for a Customer Success Manager who knows how to turn onboarding into long-term value.
This is a hands-on, customer-facing role where you’ll own the journey from day one and help clients get maximum impact from the platform.
Why This Role Matters
Growth brings opportunity - but only if customers are successful.
As Customer Success Manager, you’ll play a critical role in turning new clients into long-term advocates. You’ll ensure onboarding is smooth, adoption is strong, and customers continue to see real-world value long after go-live.
You’ll also sit between sales, product, and technical teams, helping align expectations and feeding valuable customer insight back into the business.
What You’ll Be Doing
Customer Onboarding & Enablement
- Own the onboarding journey from contract sign-off to successful go-live
- Deliver engaging product walkthroughs, training sessions, and onboarding plans
- Ensure customers understand how to use the platform to hit their goals
- Act as the main point of contact between customers, sales, and technical teams
- Translate technical functionality into clear, customer-friendly outcomes
- Support smooth handovers and manage expectations throughout the lifecycle
- Build strong, trusted relationships with key client stakeholders
- Monitor usage, engagement, and customer health
- Proactively spot risks, challenges, and opportunities for improvement
- Gather feedback and share insights with product and leadership teams
- Work with sales to identify upsell, cross-sell, and expansion opportunities
- Support renewals by ensuring customers see ongoing value
- Fully remote role
- Regular virtual collaboration across sales, product, and technical teams
- Occasional travel to client meetings or company events
What They’re Looking For
- Experience in Customer Success, Account Management, or Implementation
- Strong customer-facing communication and stakeholder management skills
- Confidence working with both technical and non-technical audiences
- Ability to turn complex systems into clear, business-focused outcomes
- SaaS, PropTech, or property tech experience
- Highly organised, proactive, and solution-oriented
Why You’ll Love It
- A visible, impactful role in a growing PropTech business
- Real ownership of the customer journey
- Close collaboration with sales, product, and technical teams
- Fully remote working with flexibility and autonomy
- Supportive, ambitious, and forward-thinking culture
Contact Details: If you are interested in this role please send your CV to fraser.edwardscleaves@raynerpersonnel.com or call me on 07771 90 50 40
Please Note: Rayner Personnel – Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
