​Location: Remote 
Reporting to: Head of Customer Experience 
Salary: £22,000 - £25,000 

Founded in 2016, our client is a dynamic, fast-growing, and award-winning company revolutionising the property data space. It’s cutting-edge platform and reporting solutions cater to a varied B2B clientele including estate agents, mortgage brokers, conveyancers, and surveyors. We are on the lookout for a dedicated Customer Success Manager. This remote position reports directly to the Head of Customer Experience. The company prides itself on its team's collective behaviours, driving its reputation in the market through ambition, keen market listening, and an unwavering commitment to customer satisfaction.

The Role:​

• The Customer Success Manager will be instrumental in resolving customer issues via phone and email, ensuring a high level of service.

• They are expected to communicate personalised solutions with care and excellence in every customer interaction.

• Collaborating closely with internal teams, the role includes managing successful onboarding and continuous support.

• The manager will proactively engage with existing customers, fostering product adoption as a trusted advisor.

• Responsibilities also include efficient and accurate administration, adhering to necessary processes, and delivering Webinar training to enhance customer engagement.

​Candidate Profile:​

• A high-performing individual who has demonstrated excellence in customer experience.

• The ideal candidate will possess strong critical thinking and problem-solving skills, capable of working effectively under pressure.

• Exceptional attention to detail, multitasking, and organisational skills are essential.

• The candidate should be an outstanding communicator, both verbally and in writing.

• A proactive and conscientious approach to all tasks is a must, along with a belief that good is simply not good enough.

Contact Details: If you are interested in this role as a Customer Success Manager please send your CV to josh.rayner@raynerpersonnel.com or call me on 07896 251 609.

Please Note: Rayner Personnel – Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.   We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.

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