Branch Manager — Newport 

To lead and manage all aspects of the branch's operations, ensuring profitability, customer satisfaction, regulatory compliance, and the development of a high‑performance team.
Key Responsibilities
Operations & Administration

• Oversee the day-to-day operations of the branch — opening/closing, staffing levels, workflow, premises, security, health & safety.
• Ensure compliance with all company policies, local laws, and regulatory requirements.
• Manage budgets, control costs, and allocate resources effectively.
• Maintain accurate records, prepare reports and present branch performance data to senior management.
• Handle escalated customer issues and complaints, ensuring timely resolution.

Sales & Business Development

• Develop and execute strategies to achieve sales targets, revenue growth, and profitability goals for the branch.
• Identify opportunities in the local market — new clients, partnerships, cross‑selling, upselling.
• Monitor and analyze branch performance metrics (KPIs), market trends, competitor activity.
• Drive marketing and community engagement initiatives to raise branch profile.

Team Leadership & People Management

• Recruit, onboard, train, coach, and mentor branch staff.
• Set performance objectives, conduct regular performance reviews and feedback sessions.
• Foster a positive, customer‑centric culture and motivate staff to deliver excellent service.
• Manage staff schedules, attendance, leave, and resource allocation.

Financial Oversight

• Monitor branch P&L, sales forecasts, and budgets.
• Approve expenditures within delegated authority.
• Ensure accuracy in financial transactions, reconciliations, cash handling.
• Work with finance/controlling teams to audit branch performance and resolve discrepancies.

Strategic Alignment & Reporting

• Liaise with head office / regional teams to align branch actions with overall corporate strategy.
• Provide suggestions for process improvements, policy changes, and new product initiatives.
• Prepare and deliver periodic business reviews, forecasts, and presentations.
• Share best practices and learnings across branches.

Required Skills & Qualifications
Qualifications & Experience

• Significant experience in a managerial or supervisory role (3-5+ years, or more)
• Experience in the Estate agency sector
• Proven track record in hitting sales/financial targets.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication (verbal & written), negotiation, and interpersonal skills.
• Commercial awareness and business acumen.
• Analytical mindset, comfortable with data, reporting, forecasting.
• Customer service orientation.
• Organizational, time management, and multitasking abilities.
• Proficient with Microsoft Office suite (Excel, Word, Outlook) and branch management systems or CRM software.
• Ability to adapt to change, work under pressure, and solve problems proactively.

Other Requirements

• Full UK driving licence 
• Flexibility to work occasional evenings, weekends or extended hours as needed.
• High integrity, ethical behaviour, and discretion.

INDTG