Head of Tenancy
 
Basic up to £50K
 
Kensington, W8
 
An exciting opportunity has arisen for a seasoned Head of Tenancy to join a dynamic and growing property company based in Kensington. This role is perfect for a detail-oriented professional with a strong background in lettings administration, looking to take ownership of the tenancy progression team in a fast-paced environment.
 
Key Responsibilities:
•Lead and oversee the tenancy progression function, ensuring compliance with all lettings legislation and AML regulations.
•Develop and implement streamlined processes to improve efficiency and service delivery.
•Act as the main point of escalation for tenancy-related queries, compliance concerns, and operational challenges.
•Arrange and execute tenancy agreements, deposit registrations, inventories, check-ins, check-outs, renewals, and end-of-tenancy processes.
•Provide expert support and guidance to self-employed agents on tenancy and compliance matters.
•Maintain up-to-date knowledge of lettings legislation and ensure the business remains compliant at all times.
•Mentor, develop, and manage tenancy progressors and future hires within the team.
•Build strong relationships with agents, landlords, and tenants, ensuring clear communication and high service standards.
•Collaborate with senior leadership to align tenancy operations with the wider strategic goals of Harding Green.

Requirements:
•ARLA Level 3 Qualification
•Significant experience in tenancy progression and lettings operations, ideally at management or leadership level.
•In-depth knowledge of lettings legislation, compliance, and best practice processes.
•Proven ability to lead a team, mentor junior staff, and foster a collaborative working culture.
•Strong organisational skills with the ability to prioritise effectively and remain composed under pressure.
•Excellent communication and stakeholder management skills.
•Proactive and solutions-oriented mindset, with a track record of improving operational processes.
•A hard-working, driven, and professional attitude.

What's on Offer:
•A leadership role in a dynamic, fast-growing company.
•The opportunity to shape the future of our lettings business and tenancy operations.
•Share options in company.
•25 days holiday + Christmas holidays.
•Rotational half-day Fridays (up to 13 extra days a year).
•Flexible working arrangements, with the option to work from home 1–2 days per week.
•Ongoing professional development and training.
•A supportive, collaborative team environment.
•Laptop provided for home use.

This is a fantastic opportunity for an experienced Head of Tenancy looking for their next challenge. Apply now to be part of a company that values innovation and professional growth.
 
Contact Details: If you are interested in this role as a Head of Tenancy please send your CV to  chris.sweeney@raynerpersonnel.com or call me on 07725866386.
Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.

INDCS