Client Accounts Coordinator - Leading UK Estate Agency
Location: Richmond, London
Salary: £32,000 + 10% Annual Bonus
Full-time | Permanent | Fast Track to Team Lead in 18 Months
 
About Us
Join the biggest estate agency in the UK, where excellence, innovation, and career growth go hand in hand. We are market leaders with a reputation for delivering exceptional service across sales, lettings, and property management. Our Richmond branch is a high-performing, fast-paced hub, and we are looking for an ambitious Client Accounts Coordinator to be part of our success story.
The Role
As a Client Accounts Coordinator, you will play a key role in managing financial transactions, ensuring accuracy in client records, and providing outstanding service to both landlords and tenants. This position offers clear progression, with a fast-track route to Team Lead within 18 months for high performers.
Key Responsibilities

• Manage and process client account transactions, including rent collection and landlord payments
• Reconcile accounts and ensure accurate financial records
• Respond promptly to landlord, tenant, and contractor queries
• Liaise with branch teams to resolve account discrepancies
• Support the Client Accounts Manager in streamlining processes
• Maintain compliance with industry regulations and company policies

About You

• Previous experience in estate agency or property management is essential
• Strong organisational skills and attention to detail
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced, target-driven environment
• Proficient in Microsoft Office; experience with property management software is advantageous

What We Offer

• £32,000 salary plus 10% annual performance bonus
• Clear career path with promotion to Team Lead in 18 months
• Full training and ongoing professional development
• Be part of the largest estate agency in the UK with national support and resources
• Modern Richmond office with excellent transport links