Onboarding Executive
  
Location: Manchester (Office Based)
Salary: £25,000 - £27,000 Basic
OTE: £35,000 (uncapped)
  
The Role
  
We’re looking for an organised and customer-focused Onboarding Executive to manage the onboarding journey for new customers, from contract signature through to successful implementation and adoption.
  
You’ll act as the main point of contact during the early stages of the customer relationship, delivering training, coordinating implementation and ensuring customers are confident using the platform.
  
This is a great opportunity for someone with experience in Customer Success, Client Onboarding, Implementation, Account Management or SaaS who enjoys working with customers and technology.
  
Key Responsibilities

• Own the end-to-end onboarding journey for new customers.
• Act as the main point of contact from sale through to go-live.
• Deliver virtual product demonstrations, onboarding sessions and training.
• Coordinate implementation timelines and ensure key milestones are met.
• Support system configuration, data collection and best-practice guidance.
• Build strong relationships and understand each customer's business needs.
• Ensure smooth handovers between Sales, Customer Success and Product.
• Resolve onboarding queries and technical issues with internal teams.
• Monitor customer engagement and identify potential adoption risks.
• Gather customer feedback and share insights internally.
• Maintain accurate onboarding records within the CRM.

  
What We’re Looking For

• Experience in Customer Success, Client Onboarding, Implementation, Account Management or SaaS.
• Excellent communication and presentation skills.
• Confidence delivering virtual training and demonstrations.
• Highly organised with the ability to manage multiple customers.
• Strong problem-solving and customer-focused approach.
• Comfortable working across Sales, Product and Support teams.
• Experience using CRM systems and managing customer data.
• Passion for technology and delivering great customer experiences.
• PropTech, SaaS or property experience would be advantageous.

  
Please Note: Rayner Personnel – Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
 
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.