Account Manager
Location: Manchester (Hybrid)
Salary: £30,000 - £35,000 Basic
OTE: £40,000 (uncapped)
  
The Role
  
We’re looking for a commercially minded Account Manager to manage and grow relationships with a portfolio of clients within the PropTech sector.
  
You’ll be responsible for driving product adoption, supporting clients, identifying upsell and cross-sell opportunities, and ensuring customers get maximum value from the platform.
  
This role would suit someone with experience across Account Management, Customer Success or Sales, ideally within PropTech, SaaS or property.
  
Key Responsibilities

• Manage and develop relationships with new and existing clients.
• Act as the main point of contact, building strong long-term relationships.
• Conduct regular client check-ins, training sessions and reviews.
• Drive product adoption and customer engagement.
• Identify and convert upsell and cross-sell opportunities.
• Monitor client usage and proactively identify opportunities for improvement.
• Support client onboarding and implementation.
• Work closely with Sales, Product and Support teams to resolve issues.
• Gather client feedback and help influence product improvements.
• Maintain accurate CRM records and account information.

  
What We’re Looking For

• Experience in Account Management, Customer Success or Sales.
• Ideally, experience within PropTech, SaaS, property or real estate.
• Strong relationship-building and communication skills.
• Commercial mindset with experience identifying revenue opportunities.
• Proactive and solutions-focused approach.
• Comfortable managing multiple clients in a fast-paced environment.
• Experience using CRM systems and working with client data.
• Genuine interest in technology and the property sector.

  
Please Note: Rayner Personnel – Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
 
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.